Refund policy

All sales are final.

We do not accept returns or exchanges unless the item is defective or incomplete due to an error on our part. If you receive an item with missing components or a production issue, please reach out to us within 7 days of delivery at hello@cuicui.xyz with your order number and a photo of the issue.

We’re a small studio, and each piece is carefully inspected before shipping. Thank you for understanding!

We ship worldwide!

Please note that international orders may be subject to customs fees, taxes, or import duties imposed by your local government. These charges are not included in the purchase price or shipping fees at checkout, and they are the customer’s responsibility.

We recommend checking with your country’s customs office to understand any additional costs before placing your order.